Frequently Asked Questions
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Enrolling in the BMW Card Center will give you access to your account 24 hours a day, seven days a week. You'll be able to check your balance, view statement summaries, see recent transactions before they appear on your statement, set up one-time and recurring online payments, download transactions, set Email Alerts and more! It's an easy way to manage your BMW Card account.

 

Enrolling is easy.  From the Log In screen, click on the Enroll button located below the Username and Password input area.  Required information includes your first, middle initial and last name (as they appear on your card), your BMW card number and expiration date, your social security number, your mother's maiden name, your email address and the CVV number located on the back of your card.  You will also need to choose a Username and Password.

 

No. Providing your cell phone number is optional, but highly recommended.

 

CVV/CVC is an anti-fraud security feature to help verify that you are in possession of your credit card. The three-digit CVV/CVC number is printed on the signature panel on the back of the card.

 

The requirements for User Names and Passwords are as follows: User Names must be between eight (8) and twenty (20) characters long and cannot contain special characters such as *(){,.<@#$% or spaces. Passwords must be between eight (8) and twenty (20) characters long and must contain at least one letter and one number. In addition, passwords cannot be the same as the User Name.

 

Some guidelines for creating a password are:

  • Do not choose a word from a dictionary.
  • Do not use personal information such as your name, social security number.
  • Do not tell anyone your password.
  • Do not write your password down anywhere.
  • Do not use temporary passwords that you may have been given initially on an account
  • Do choose a mixture of letters and numbers when creating a password.
  • Do change your password often.

First, check to make sure you are using the correct Username and Password.  Remember, Usernames are between eight (8) and twenty (20) characters long and do not contain spaces or special characters.  Passwords must be between eight (8) and twenty (20) characters long and must contain at least one letter and one number.

 

Enrolling in the BMW Card Center will give you free access to your account 24 hours a day, 7 days a week.  You'll be able to check your balance, view statements, see recent transactions before they appear on your statement, set up one-time and recurring payments, download transactions, set Email Alerts and more! It's an easy way to manage your BMW account.

 

Enrolling is easy.  From the Log In screen, click on the Enroll button located below the Username and Password input area.  Required information includes your first, middle initial and last name (as they appear on your card), your BMW card number and expiration date, your social security number, your mother's maiden name, your email address and the CVV number located on the back of your card.  You will also need to choose a User Name and Password.

 

If you forget your Password, please click the Forgot Password? link on the Log In screen.  If you forget your Username, please contact Customer Service at 1-888-BMW Card (1-888-269-2273).

 

The minimum browser requirements to use the BMW Card Center are Internet Explorer 11, Google Chrome 43, Safari 8 and Mozilla Firefox 38 or higher versions.

 

If you have questions, please call Customer Service at 1-888-BMW Card (1-888-269-2273).

Yes. You can access the Online Account Activation page by clicking the Activate Your Credit Card link from the home page.

 

You need to provide your Account Number, First Name, Middle Initial and Last Name as they appear on the card, last 4 digits of your Social Security Number, Expiration Date and CVC/CVV Number on your new card and your birth date.

Yes. If you want to use the BMW Card Center to manage your account online, you must agree to the Terms and Conditions set forth on the site.

Account Summary shows you a current summary of your BMW Card account information including: Account Balance; Credit Available; Cash Advance; Credit Limit; Minimum Payment Due; Payment Due Date; Last Payment Amount; Dispute information; and Recent Transaction information.

 

When you have an Account Notification, it means that an automated message has been sent regarding your account. To view the received message, just click on the link "Account Notification".

 

Recent transactions are transactions that have posted to your account after your last statement closing date, but before the date and time shown on the Account Summary page. Select View Recent Transactions to see transactions sorted by transaction date. To hide your recent transactions, select Hide Recent Transactions.

 

All transactions are assigned a standard expense category as set forth by Visa and MasterCard (i.e. Auto Related, Travel, Clothing, etc.) based on the merchant. Most financial management software can sort your transactions based on the expense category. When you select Switch to Category View, your transactions will be grouped by these categories. To switch back, please choose Switch to Normal View from the Statements page.

 

This page displays detailed information about a transaction you selected from your Account Summary page, the Statement Summaries page or a Search Transactions results page. The information includes: a description of the transaction (which is usually the name of the merchant where the transaction took place); the date the transaction was made; a reference number that uniquely identifies the transaction; the location where the transaction was made; the amount of the transaction; the expense category of the transaction; and any personal memo information you may have entered about the transaction.

 

To download transactions, select a format from Download Transactions. You can download transactions to your computer to use with personal financial management software, spreadsheet or database programs.

Downloaded transaction files will not automatically be imported into your software. First, save the file. Then, import it through your software application. If you are not sure how to do this, check your software's help files.

 

The format you should choose depends on the software you are using. For example, .CSV (comma-separated text) or .DAT (tab-separated text) should be chosen if you are using Microsoft® Excel or other spreadsheet or database programs. Check your software's help files to see which format will work best.

 

They are:

  • Current Account Balance: Current balance of account.
  • Credit Available: The unused portion of credit that falls within your credit limit, if any.
  • Cash Advance Credit Limit: The maximum amount of cash advance access assigned to your account
  • Cash Advance Credit Available: The unused portion of credit that falls within your credit limit that is available for taking cash advances, if any.
  • Total Credit Limit: The maximum amount of credit assigned to the account that can be used for purchases and cash advances
  • Number of Items in Dispute: The total number of transactions that are currently being disputed
  • Dollar Amount of Disputed Items: The total dollar amount of all transactions that are currently being disputed.
  • Minimum Payment Due: The smallest amount you can pay on your account. This amount must be sent in by the Payment Due Date to avoid having additional fees charged to your account.
  • Payment Due Date: The date when Minimum Payment Dues must be received in order to avoid having a Late Fee assessed on your account.
  • Last Payment Amount: The dollar amount of the last payment you made to your account.
  • Last Payment Credited On: The date your last payment was received and posted to your account.
  • Amount Past Due: The current dollar amount delinquent on your account.
  • Recent Transactions: Transactions that have posted to your account after your last statement closing date but before the date and time shown on the top of the Account Summary page.
  • These transactions will appear on your next statement
  • Transaction Date: The date on which a transaction occurred.
  • Posting Date: The date when the cash advance, purchase, or payment was processed.

Search Transactions uses criteria you select to search your account history and display transactions that match. You can search for transactions based on: transaction type (purchase/debit, credit, payment); merchant store description (using all or part of a merchant name); expense category (select the category from the drop-down box); transaction memo (using all or part of a memo you entered on the Transaction Detail page); amount of transaction (select equal to, less than, or greater than and enter a dollar amount.); and posted since (select a month and year to be used as a start date for your search.)

 

Yes, but remember that search criteria are combined. If you choose more than one, all of the criteria must be met in order for the transaction to be found and displayed.

If you are getting too many transactions on your results page, try using more specific criteria to shorten your results. If you are not finding the transactions you want, start with a very general search and then add more specific criteria to narrow it down. Please remember that you can only search transactions for the online statements that are available. You can see which months are available to search by going to Statements.

 

You can click on the Merchant or Purchase Description of any transaction on the results page to display more details about the transaction.

 

When you display your search results, you can assign a unique name to the search criteria you used and select Save. The name you entered is displayed on the main Search Transactions page. To run the search again, just click on the name from the Search Transaction main page.

When you save a search, you save only the search criteria - not the results. The next time you run that saved search, any additional transactions that meet your chosen criteria will also be displayed on the results page.

 

Search Transactions displays a list of individual transactions that meet your criteria. A report displays a summary of transactions (in text or graph format) that fit the report criteria.

When you select Online Statement Summary from the Account Information menu, you will be presented with your most current monthly statement summary. This statement summary is for informational purposes only. It is not a copy or replacement of the paper Periodic Statement (monthly account billing statement) we are required by law to mail to you. For complete statement information and important disclosures, please see your paper Periodic Statement. If you have questions about your Online Statement Summary information, please contact BMW Card Center at 1-888-BMW Card (1-888-269-2273).

 

On the Online Statement Summary page, a drop-down box showing Previous Online Statement Summaries is displayed on the screen. Select the statement closing date you wish to view from the drop down box.

 

All transactions are assigned a standard expense category (i.e. Auto Related, Travel, Clothing, etc.). Most financial management software can sort your transactions based on the expense category. When you select Switch to Category View, your transactions will be grouped by these categories. To switch back, please choose Switch to Normal View from the Statement Summary page.

 

While viewing online statement summaries, click on the Merchant or Purchase Description of the transaction you'd like more detail about. You will then be presented with additional merchant information, the transaction and posting date, the transaction reference number, the assigned expense category, and the transaction amount. From this page, you can also change the assigned expense category and add or change the account memo.

 

Your Account Summary will show new account information that posted after your last statement closing date. On Online Statement Summary, you only see transactions for the specific statement cycle selected.

 

The field descriptions are:

  • Account Number: Your credit card number.
  • Statement Closing Date: The last day in the current Statment Cycle.
  • New Balance: Current balance of account.
  • Minimum Payment Due: The least amount you can pay on your account. This amount must be sent in by the Payment Due Date to avoid having additional fees charged to your account.
  • Payment Due Date: Date when your Minimum Payment Dues must be received in order to avoid having a Late Fee assessed on your account.
  • Credit Limit: The maximum amount of credit assigned to the account that can be used for purchases and cash advances.
  • Credit Available: The unused portion of credit that falls within your credit limit, if any.
  • Transaction Date: The date on which a transaction occurred.
  • Posting Date: The date when the cash advance, purchase, or payment was processed.
  • Reference Number: A unique number used to track each individual transaction.
  • Merchant or Purchase Description: Either a description of the transaction, such as Payment or Interest Charge, or the Merchant for which the transaction took place.
  • Amount: The dollar amount of a transaction.
  • Amount Past Due: The current dollar amount delinquent on your account.
  • Payment Due Date: The due date of the next payment that is required to be paid on your account.
  • New Balance: Your previous balance, minus payments and debit adjustments, plus new purchases, cash advances and interest charges for the Statement Cycle.
  • Cash Advance Credit Limit: The maximum amount of cash advance access assigned to your account.
  • Cash Advance Available Credit: The unused portion of credit that falls within your credit limit that is available for taking cash advances, if any.
  • Amount Over Limit: The amount your account has exceeded its established credit limit.
  • Previous Balance: The previous month's account balance.
  • Purchases/Debits: The total dollar amount of purchases you have made during the Statement Cycle.
  • Cash Advances: The total dollar amount of cash advances you have made during the Statement Cycle.
  • Credits: The dollar amount of credit transactions posted to your account during the last Statement Cycle. Credits include fee reversals, merchant credits for returned merchandise, etc.
  • Payments: The dollar amount you have paid to your account during the last Statement Cycle.
  • Days in Statement Cycle: The number of days between the current statement and the last statement.
  • Average Daily Balance: An amount calculated by adding together all the daily balances during the relevant Statement Cycle and dividing that sum total by the number of days within that Statement Cycle.
  • Nominal Annual Percentage Rates: The annualized equivalent of the Daily Periodic Rate actually applied during the Statement Cycle, which may differ from the Annual Percentage Rate because it includes other fees charged to your account, such as cash advance fees or minimum Interest Charges
  • Annual Percentage Rate: The interest rate on your account reflecting the total yearly cost of the interest, expressed as a percentage rate.
  • Daily Periodic Rate: Your annual interest rate expressed on a daily basis. It equals 1/365th of your annual percentage rate.
  • Interest Charge: The total dollar amount of interest charged to your account during the last Statement Cycle based on your Average Daily Balance.

The BMW Card Center provides six reports: A Full Expense Report, the Top Ten Expense Categories, the Transactions by Expense Category report, the Transactions by Month report, the Top Ten Purchase Transactions report and the Top Ten Merchants report. Just select which report you'd like to see, choose the beginning and end date for which you'd like to see the information and select either Summary or Chart report format. The Summary will list detail, while Chart will show the information in a graphical chart format.

 

When you display report results, you can enter a unique name for the report and select Save. This saves the report for future reference and displays the name on the main Reports page, allowing you to re-run the report at any time. You can delete any saved report by selecting the Delete link next to its name.

 

Reports show summaries of account activity, while Search Transactions displays lists of individual transactions that meet your search criteria.

The Payment Services enables you to schedule, view, edit and cancel one-time and recurring online payments toward your balance.

 

The Payment Services pass your online payment and bank information over a secured Internet connection to a secured server. After verification, your online payment information is sent electronically to your bank on the Payment Date you specify.

 

Prior to scheduling your first online payment through the Payment Services, you will need to accept the Online Payment Terms and Conditions electronically and agree to basic online payment terms and conditions. When you use the Payment Services, you must set up one or more Payment Accounts (checking or savings) from which your online payments will be paid.

 

Yes. A valid email address is required to use the Payment Services. Please make sure that your email address, as displayed on the top of each page, is correct. If it is not, please select the Update Contact Information from the Account Services Menu.

 

Yes. Please read the Online Payment Terms and Conditions page carefully to understand the Terms and Conditions that apply to your use of the Payment Services. If you agree to the Terms and Conditions, select Accept to continue to enroll in the Payment Services.

 

A Payment Account is the checking or savings account you will use to make online payments to your account. When you set up a Payment Account, you will need to know your checking or savings account number, the type of account (checking or savings) and your bank's transit routing number. You will also be able to assign your Payment Account a nickname to easily reference that account. The information you provide will be securely stored and you will not have to re-enter your primary bank name, transit routing number and bank account number every time you schedule an online payment. You can also set up as many Payment Accounts as you'd like.

 

Select Make a One-Time Online Payment from Payment Services menu. Then, from the drop down box, choose which Payment Account you want the payment to be made from. From there, you must choose the amount you want to pay to your account. You can choose to pay the Minimum Payment Due, the Current Account Balance, Last Statement Balance or another amount as long as it is at least $15.00 and does not exceed your current account balance. Then, choose the date you would like to have the payment posted to your account and click Continue. You will be presented with an overview page, which enables you to review, edit, cancel or submit your online payment and associated Payment Account information. Any time you submit a payment, please print the Thank You page for future reference.

Please Note: You will not be able to have online payments processed using the Payment Services more than once in any 24-hour period and you may not schedule an online payment to be processed more than 30 days in advance.

 

Recurring online payments are when the Minimum Amount Due or Last Statement Balance is scheduled to process every month from the same Payment Account. Recurring online payments are processed each month until your requested stop date, if any.

 

From the Online Bill Pay screen, choose Set Up Recurring Online Payments. Once there, choose the Payment Account you would like the payments to be made from and what payment amount you would like to set up (Minimum Payment Due on Statement or Last Statement Balance). All recurring online payments will be posted on your Payment Due Date each month. If you wish, you can schedule a Stop Date for Recurring Online Payments. Then, click Continue. You will be presented with an overview page, which enables you to review, edit, cancel or submit your recurring payment and associated Payment Account information. Any time you schedule a recurring online payment, please print the Thank You page for future reference.

 

Yes. Go to the Payment Services menu and select Payment History. You will be presented with all payments that have been posted to your account.

 

Yes. Under Payment Services, choose Pending Payments, you will be presented with pending payments that you scheduled from online service center, phone or our customer services. To cancel a scheduled payment, click the word Cancel next to the payment and you will be presented with a review screen. After review the information, click on the submit confirm to complete the cancellation.

 

Yes. You will continue to receive your paper Periodic statements in the mail. The online payments scheduled and processed through the Payment Services will be reflected on your paper Periodic statement just like any other transaction you make on your account.

 

No. You can make payments online, over the phone, or by sending in a check, cashier's check or money order through the mail. If you make your payment by mail, please remit the payment portion of your statement with your payment to: BMW Card Services, P.O. Box 660545, Dallas, TX 75266-0545. Please remember to allow 7-10 business days for processing.

 

The Default Payment Account is the checking or savings account and it will be the default bank account for online payments scheduled in the future unless you select a different account when making One-Time Online Payments or scheduling Recurring Online Payments.

 

You can edit your Payment Account information by going to the Manage Payment Information screen under the Payment Services menu, selecting the Payment Account you'd like to change and click on Edit. Then, you can update or change information associated with that Payment Account. After you have made your required changes, click Save to complete the update. Online Payments set up after the payment account is edited will default to the updated bank information. To edit the payment account for a recurring payment schedule or pending payment already set up, you must cancel the entire recurring online payment schedule or pending one-time online payment and re-set it up up once again using the updated new payment account.

 

You can remove an account by selecting that account and clicking on Remove. Then, confirm your choice to delete the Payment Account. Please note that all One-Time and Recurring Online Payments set up using that Payment Account will no longer occur after the Payment Account is deleted.

A paperless statement is an electronic version of your monthly statement that replaces your paper monthly statement. Instead of receiving a paper copy of your monthly statement in the mail, you will receive an alert when the electronic version is available at mybmwcard.com to view, print or save.

 

Online monthly statements that appear on mybmwcard.com allow you to view, print or save them. When you choose to go paperless, your monthly statements are presented online in the same format as the paper ones you currently receive. The only difference is you will stop receiving a paper copy of your monthly statement in the mail.

 

There are several reasons to go paperless:

  • Go Green. Going paperless helps our environment by cutting down on wastewater and greenhouse gases.
  • Secure your identity. Paperless statements reduce your chances of mail fraud and identify theft.
  • Simplify your life. Paperless statements reduce clutter and save time. Six months of past statements are available online at anytime.

 

You can stop receiving paper monthly statements in the mail by signing up for paperless statements at mybmwcard.com You will receive an alert notifying you when your monthly statement is ready for viewing online. To enroll, simply logon to the BMW Card Center, under "Account Services", select "Sign Up for Paperless Statements."

 

Yes. Simply click on “View Your Monthly Statements” on the “Online Statements” page. From there you can print your last twenty four monthly statements. You can also call BMW Card Services at 1-888-BMW Card (1-888-269-2273) to request copies. We may charge fees for copies of sales slips, extra copies of bills or expedited card mailing. We will tell you the amount of these fees at the time of your request. There is no charge if you request copies to resolve a reported billing error.

 

Yes. To stop paperless monthly statements, call BMW Card Services at 1-888-BMW Card (1-888-269-2273).

 

No. There are no costs to enroll.

 

The easiest way to pay your bill is online. Simply select “Payment Services” and schedule online payments. It’s fast, secure and easy.

You can also mail your payments to BMW Card Services, P.O. Box 660545, Dallas, TX 75266-0545. Be sure to write your account number on your check.

If you prefer, a representative can take your expedited payment over the telephone by calling 1-888-BMW Card (1-888-269-2273) for a $10.00 processing fee.

 

First, check to make sure your email address is correct in our system. Go to the “Account Services” link and select “Update Contact Information”.

Second, be sure to add correspondence@mybmwcard.com to your email address book, so the alerts can be delivered to your inbox. If you continue to have difficulties, please contact BMW Card Services at 1-888-BMW Card (1-888-269-2273).

 

From the “Account Information” page, select “Account Summary”, then click on the “View Your Recent Transactions” link. You will be able to see a summary of all activity posted to your account since your last statement. Transactions are available for viewing 24 to 48 hours of receipt from the merchant.

When you set up an Alert, you will be reminded by email when an account or transaction event that you wanted to know about occurs. You can choose to receive as many alerts as you wish.

 

You can set up Alerts for both account and transaction events. Account alerts can help notify you when your credit limit has been reached, when new statement information is available, when your Payment Due Date is coming up, when your balance is within a certain amount, or when daily transactions exceed a specific amount. Transaction events let you know when a payment or credit has been posted to your account, or when a debit or charge exceeding a certain amount is posted to your account.

 

We will send you emails automatically when: you enroll in the BMW Card Center, your new statement is available to be viewed online, the status of your account has changed to overlimit, delinquent or overlimit and delinquent, a recurring payment schedule is going to be processed in 10 days or you have updated contact information (email address, telephone numbers or street address).

 

You will not be able to opt out of automatic alerts but you may cancel Alerts you have set up manually by deleting them.

 

Click on the check box next to the alert you want to set and enter any required information. Click Submit to set the Email Alert and add it to your list of Current Email Alerts.

 

Yes. The email address we have for you is automatically displayed on this page. If you want alerts to go to a different email address, enter the new address over the one displayed and click Submit.

Please Note: when you change your email address for an Alert, all of your previously set Alerts will now be sent to the new address, and the email address we have on file for you will also be updated.

 

 Yes. You can set as many as you would like and click Submit.

 

You will be sent an account event Alert the first time the condition occurs. These Alerts will be automatically reset once the condition is valid again. For example, if you set an Email Alert to remind you that your total balance exceeds $500, you will get an alert the first time that happens. Once your balance drops below $500 due to payments or credits, this alert is automatically reset. A transaction event alert and a message alert are sent every time the condition you selected occurs.

 

You can delete any alert by selecting the Delete link next to the Date Set.

If you believe a charge is incorrect, please contact us at 1-888-BMW Card (1-888-269-2273). You must contact us within 60 days after the error appeared on your statement and at least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong. Please refer to your Cardholder Agreement for further details.

To report your card lost or stolen, contact us immediately at 1-888-269-2273. You will need to provide information to the Customer Service Representative regarding the date and time the card was lost or stolen, the location at which your card was stolen and information regarding the last transaction or purchase you made.

 

No. To ensure the information regarding your lost or stolen card is processed immediately, you must contact a Customer Service Representative as soon as possible. Customer Service representatives are available 24 hours a day, seven days a week to assist you.

To update your contact information, click on Update Contact Information from the Account Services menu. Once there, you can update information on your mailing address, home, business and cell telephone numbers, email address and credit card nickname.

Once you have updated any necessary information, click Continue to complete the process.

Yes. To change your password, Log In to the BMW Card Center and select Change Password from the Customer Assistance menu. Type in your current password, new password in the top box and then again in the lower box to confirm. Remember - Passwords must be between eight (8) and twenty (20) characters long and must contain at least one letter and one number. Passwords cannot contain spaces or special characters. After you have entered your password twice, click Submit to complete the process.

 

As often as you'd like.

 

If you forget your Password, please click on Forgot Your Password? from the Log In page. To ensure account security, you will be required to enter your account number. You will then have to enter the last four digits of your SSN, Expiration Date and CVC/CVV Number from the back of your credit card in order for us to re-validate you. Once entered, you must choose a new password.

Yes. You can un-enroll from the BMW Card Center by clicking on Un-enroll from the Customer Assistance menu and selecting Continue. This will un-enroll all accounts currently enrolled in the BMW Card Center and will cancel any One-Time or Recurring Payments you have set up.

 

Yes. You can re-enroll using the same process that you used originally.

Yes. If you close an account or no longer wish to have online access to an account, you can disable online access for that account by clicking on Disable Online Access from the Customer Assistance Menu. Once there, select the account you wish to disable and click Continue. Confirm your request to disable access to the account by clicking OK on the pop-up box.

 

Yes. To regain online access to an account, re-enroll that account in the BMW Card Center